THE GROVE PICKLEBALL
TERMS OF SERVICE
Effective Date: July 21, 2026
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THEY CONTAIN A BINDING ARBITRATION AGREEMENT, A CLASS-ACTION WAIVER, A JURY-TRIAL WAIVER, A ONE-YEAR LIMITATION ON CLAIMS, DISCLAIMERS OF WARRANTIES, AND LIMITATIONS OF LIABILITY THAT AFFECT YOUR LEGAL RIGHTS.
1. WHO WE ARE; ACCEPTANCE OF THESE TERMS
These Terms of Service (these “Terms”) are a binding agreement between you and The Grove Pickleball LLC, a Texas limited liability company, and Grove Design District LLC, a Texas limited liability company and wholly owned subsidiary of The Grove Pickleball LLC (together, “The Grove Pickleball,” “Grove,” “we,” “us,” or the “Company”). As used throughout these Terms, the “Grove Parties” means, individually and collectively, The Grove Pickleball LLC and Grove Design District LLC, together with each of their present and future parents, subsidiaries, affiliates, owners, members, managers, officers, directors, employees, coaches, instructors, contractors, volunteers, agents, insurers, landlords, and assigns.
The “Facilities” means our indoor pickleball facilities located at 2354 Hardwick Street, Dallas, Texas 75208 (operated by The Grove Pickleball LLC) and 1461 Wycliff Avenue, Dallas, Texas (operated by Grove Design District LLC), including all courts, equipment, bar, dining, retail, spectator, parking, and adjacent areas. The “Services” means the Facilities and all programs and activities we offer — including open play, court and equipment rental, classes, clinics, lessons and coaching, leagues, tournaments, private and corporate events, spectating, food service, bar and alcohol service (if and when offered), and retail — together with our website (https://grovepickleball.com), mobile experiences, booking and account systems, and the court replay/highlight system.
By creating an account, making a booking or purchase, entering the Facilities, or otherwise using any of the Services, you accept and agree to be bound by these Terms, our Privacy Policy, our Release, Assumption of Risk, Indemnity, Recording & Communications Consent Agreement (the “Waiver”), and all posted rules and our code of conduct, each of which is incorporated into these Terms by reference. Entry onto the premises constitutes acceptance of these Terms and the posted rules, as stated on signage at the Facilities. If you do not agree, do not use the Services. Contact: admin@grovepickleball.com · (214) 308-1457 · The Grove Pickleball LLC, 2354 Hardwick Street, Dallas, TX 75208.
2. ELIGIBILITY; ACCOUNTS
You must be at least 18 years old to create an account, make a booking, or agree to these Terms. Minors may use the Facilities only under the terms of Section 6 (Guests and Minors) and the Waiver signed by their parent or legal guardian. Creating an account requires a valid email address. You agree to provide accurate, current, and complete information; to keep it updated; to maintain the confidentiality of your credentials; and to notify us promptly of any unauthorized use of your account. You are responsible for all activity under your account, including bookings and purchases made with your credentials. We may suspend or terminate accounts that provide false information, are used in violation of these Terms, or are shared in a manner that circumvents our pricing or booking rules.
3. MEMBERSHIPS; BOOKINGS; PAYMENTS; CANCELLATIONS; REFUNDS
Memberships. We may offer memberships, passes, and packages with the benefits, pricing, renewal terms, and restrictions described at purchase. Unless otherwise stated at purchase, recurring memberships renew automatically for successive periods at the then-current rate until cancelled through your account or by written notice to admin@grovepickleball.com before the next renewal date, and cancellation is effective at the end of the current paid period. Memberships are personal and non-transferable. We may change membership pricing or benefits prospectively with reasonable advance notice; your continued use after the change takes effect constitutes acceptance.
Bookings and no-shows. Court reservations, classes, lessons, leagues, tournaments, and events are subject to availability and to the booking, cancellation, and no-show policies displayed at the time of booking. Unless a different policy is displayed at booking, reservations may be cancelled or rescheduled without charge up to 24 hours before the reserved time; later cancellations and no-shows may be charged the full reservation fee or forfeit the session credit. Repeated no-shows may result in booking restrictions. We may reassign courts, adjust schedules, or cancel sessions when reasonably necessary (including for maintenance, tournaments, private events, or safety); in that case we will provide a credit, rebooking, or refund of the affected fee, which is your exclusive remedy.
Payments. Payments are processed by our third-party payment processor, Stripe, Inc. (“Stripe”). By providing a payment method, you authorize us and Stripe to charge it for the amounts you incur, including recurring membership charges, applicable taxes, and late-cancellation and no-show fees, and you agree to Stripe’s applicable terms. We do not store full payment card numbers on our systems. You are responsible for keeping a valid payment method on file; we may suspend bookings or benefits while amounts remain unpaid, and we may charge reasonable costs of collection to the extent permitted by law. Prices are subject to change prospectively at any time. You agree to contact us at admin@grovepickleball.com to resolve any billing dispute before initiating a chargeback, and not to initiate a chargeback for amounts validly incurred under these Terms; we may suspend Services while an improper chargeback is pending and may recover the fees and reasonable costs we incur responding to it.
Refunds. Except as expressly stated in these Terms, in a policy displayed at purchase, or as required by law, all fees and purchases are non-refundable. Refunds or credits that we choose to issue in a particular case are discretionary and do not create an obligation to do so in the future.
4. FACILITY USE; RULES; CODE OF CONDUCT; RIGHT TO REFUSE
You agree to comply with all posted rules, signage, safety instructions, staff directions, and our code of conduct; to use courts and equipment only as intended; to wear appropriate athletic attire and non-marking footwear; and to conduct yourself in a manner that is safe and respectful of others. We may refuse entry to, or remove from the Facilities, any person who violates these Terms or the posted rules, is or appears to be impaired, or whose conduct we consider unsafe, disruptive, or inappropriate, in each case without refund. We may modify the posted rules at any time by posting the updated rules at the Facilities or online.
5. ASSUMPTION OF RISK; WAIVER; RELEASE
PICKLEBALL AND PRESENCE AT AN ACTIVE SPORTS FACILITY INVOLVE INHERENT RISKS, INCLUDING SERIOUS BODILY INJURY, PERMANENT DISABILITY, AND DEATH. USE OF THE FACILITIES AND PARTICIPATION IN ANY ACTIVITY ARE GOVERNED BY THE WAIVER, WHICH EVERY ADULT PARTICIPANT (AND A PARENT OR LEGAL GUARDIAN OF EVERY MINOR PARTICIPANT) MUST ACCEPT, AND WHICH CONTAINS AN ASSUMPTION OF RISK, A RELEASE AND WAIVER OF LIABILITY (INCLUDING FOR NEGLIGENCE AND, TO THE EXTENT PERMITTED BY LAW, GROSS NEGLIGENCE), AN INDEMNITY, AND RECORDING AND COMMUNICATIONS CONSENTS. By entering the Facilities or participating in any activity, every person — including spectators and guests — voluntarily assumes all risks of the Facilities and the Activities to the fullest extent permitted by Texas law, whether or not that person has separately accepted the Waiver, and agrees that entry constitutes acceptance of the Waiver’s terms as posted. On all matters of assumption of risk, release, indemnity, and injury-related claims, the Waiver controls over these Terms (see Section 17).
6. GUESTS AND MINORS
If you bring, invite, or host any guest at the Facilities, or if anyone enters under your booking, membership, or event, you are responsible for (a) ensuring each such person (and, for each minor, that minor’s parent or legal guardian) has accepted the Waiver before participating, (b) that person’s compliance with these Terms and the posted rules, and (c) any amounts that person incurs and any damage that person causes. You assume liability for, and agree to indemnify, defend, and hold harmless the Grove Parties against, any claim brought by or on behalf of any guest of yours who has not accepted the Waiver, including any such person who bypasses check-in. Minors must be accompanied and supervised by a parent or legal guardian (or an adult authorized by the parent or guardian) at all times, must be covered by a Waiver accepted by a parent or legal guardian, and are not permitted in bar service areas except as posted. A parent or guardian’s single Waiver acceptance covers all future visits of the minors covered by it.
7. ALCOHOL SERVICE
Alcohol may be sold, served, or permitted at the Facilities from time to time, whether by a Grove Party under applicable Texas Alcoholic Beverage Commission permits or by an independent licensed third party (for example, a caterer or event host); nothing in these Terms obligates any Grove Party to offer alcohol. If and whenever alcohol is sold, served, or consumed at the Facilities: alcohol may be purchased or consumed only by persons of legal drinking age with valid identification; service may be declined to anyone at our discretion; outside alcohol is prohibited; you are solely responsible for your decision to consume alcohol and for its consequences, including its effect on your play and conduct; and you agree not to participate in any activity while impaired. As set out more fully in the Waiver, and to the fullest extent permitted by Texas law, you release the Grove Parties from, assume all risks of, and agree to indemnify the Grove Parties against, claims arising out of the sale, service, provision, or consumption of alcohol at the Facilities — including claims based on your own intoxication and the consumption or conduct of other patrons — and you acknowledge that Chapter 2 of the Texas Alcoholic Beverage Code provides the exclusive statutory remedy against a provider of alcohol for claims based on the service or provision of alcohol. Where alcohol is sold or served by an independent licensee, caterer, or event host, that party — and not any Grove Party — is the provider of the alcohol, and the Grove Parties have no responsibility or liability for its service.
8. RECORDING; REPLAY SYSTEM; LIKENESS
The Facilities are recorded. As disclosed in the Waiver and the Privacy Policy: (a) security and surveillance cameras operate throughout the premises for safety, security, loss prevention, and incident review; (b) our court replay/highlight system records both video and audio of gameplay and the court area, and members and participants may view, download, and share replay clips (which may include other participants in the same session); and (c) footage and images may be used by Grove for advertising, marketing, social media, promotion, training, and archival purposes under the likeness license granted in the Waiver — a perpetual, irrevocable, royalty-free, worldwide license to use your image, likeness, voice, name, and recorded footage without notice, approval, or compensation. Texas law (Tex. Penal Code § 16.02) permits recording with one party’s consent, and by entering the Facilities and accepting the Waiver you expressly consent to video and audio recording anywhere on the premises and on the courts. We do not place cameras or record in restrooms, changing areas, or other areas where a person has a reasonable expectation of privacy. To the extent any feature uses facial recognition or other biometric identifiers, the biometric provisions of our Privacy Policy and your consent under the Waiver apply, in accordance with Tex. Bus. & Com. Code § 503.001 and the Texas Data Privacy and Security Act.
9. COMMUNICATIONS CONSENT (EMAIL AND TEXT MESSAGES)
Email. By creating an account or providing your email address, you consent to receive transactional and operational emails (such as booking confirmations, receipts, account notices, and safety information). Unless you unsubscribe, you also consent to receive marketing and promotional emails from The Grove Pickleball. Every marketing email includes an unsubscribe mechanism, and you may opt out of marketing email at any time without affecting transactional messages or your ability to use the Services.
Text messages. Marketing and promotional text messages are sent only with your prior express written consent, given through a separate, optional opt-in (for example, the SMS consent checkbox in the Waiver or in your account settings). By opting in, you agree to receive recurring automated marketing and promotional text messages from The Grove Pickleball at the mobile number you provide. Consent to marketing texts is not a condition of any purchase, membership, or service. Message frequency varies (approximately 4–8 messages per month). Message and data rates may apply. Reply STOP to unsubscribe or HELP for help; you may also opt out by any reasonable means, including email to admin@grovepickleball.com, and we honor opt-outs within 10 business days. Consistent with Texas Business & Commerce Code Chapters 302 and 305, The Grove Pickleball sends marketing text messages only to recipients who have expressly opted in. Regardless of marketing consent, we may send non-marketing, transactional texts (such as booking confirmations, schedule changes, and safety notices) to the number you provide.
10. INTELLECTUAL PROPERTY
The Services — including our website, booking systems, replay platform, and all content, text, graphics, logos, trademarks, trade dress, photographs, video, audio, software, and their selection and arrangement — are owned by or licensed to the Grove Parties and are protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, non- commercial use in accordance with these Terms. You may not copy, modify, distribute, sell, lease, scrape, reverse engineer, or create derivative works from any part of the Services, or use our names, logos, or marks, without our prior written consent. Replay clips are made available for your personal, non-commercial use and enjoyment; commercial exploitation of replay footage requires our prior written consent. Any feedback you provide may be used by us without restriction or compensation.
11. ACCEPTABLE USE
You agree not to: use the Services for any unlawful purpose or in violation of these Terms; interfere with or disrupt the Services, servers, or networks; attempt to gain unauthorized access to any account, system, or data; upload or transmit malicious code; harvest or collect information about other users; use bots, scrapers, or automated means to access the Services or book courts; misrepresent your identity or affiliation; use replay footage to harass, embarrass, stalk, or defame any person; or resell, sublicense, or commercially exploit the Services without our written consent. We may investigate violations and cooperate with law enforcement.
12. THIRD-PARTY SERVICES AND LINKS
The Services may contain links to, or integrate with, third-party websites and services, including Stripe for payments and social-media platforms. Third-party services are governed by their own terms and privacy policies, and we are not responsible for their content, availability, or practices. Inclusion of a link does not imply endorsement. Your use of third-party services is at your own risk.
13. DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES, THE FACILITIES, ALL EQUIPMENT, THE REPLAY SYSTEM, AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. THE GROVE PARTIES DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, THE GROVE PARTIES DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT THE REPLAY SYSTEM WILL CAPTURE, RETAIN, OR MAKE AVAILABLE ANY PARTICULAR FOOTAGE; OR THAT THE FACILITIES OR EQUIPMENT WILL BE FREE FROM HAZARDS OR DEFECTS.
14. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY TEXAS LAW: (A) IN NO EVENT WILL ANY GROVE PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST FOOTAGE, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE); (B) THE AGGREGATE LIABILITY OF THE GROVE PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO GROVE FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (ii) ONE HUNDRED U.S. DOLLARS (US $100); AND (C) THESE LIMITATIONS APPLY IN ADDITION TO, AND DO NOT LIMIT, THE RELEASES AND INDEMNITIES IN THE WAIVER. SOME LIMITATIONS MAY NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, IN WHICH CASE LIABILITY IS LIMITED TO THE MAXIMUM EXTENT THE LAW PERMITS. EACH PROVISION OF THIS SECTION IS SEVERABLE AND FORMS AN ESSENTIAL BASIS OF THE BARGAIN.
15. INDEMNIFICATION
In addition to the indemnities in the Waiver, you agree to indemnify, defend, and hold harmless the Grove Parties from and against any and all claims, demands, suits, judgments, settlements, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your use or misuse of the Services or the Facilities, (b) your breach of these Terms or violation of law, (c) your content, conduct, or interactions with other users, including your use or sharing of replay footage, and (d) claims brought by or relating to your guests or any minor for whom you are responsible — in each case even if caused in part by the negligence of any Grove Party. We may assume the exclusive defense of any matter subject to indemnification, in which case you agree to cooperate with our defense.
16. SERVICE CHANGES; INTERRUPTIONS; TERMINATION
We may modify, suspend, or discontinue any part of the Services (including hours, courts, programming, the replay system, and amenities) at any time. The Facilities or portions of them may be unavailable due to maintenance, private events, tournaments, weather, utility failures, or other causes; except for the credit, rebooking, or refund remedy in Section 3 for paid reservations we cancel, we are not liable for unavailability or interruption. We may suspend or terminate your account, membership, or access to the Facilities immediately for violation of these Terms, the posted rules, or the Waiver, for nonpayment, or for conduct we consider unsafe or inappropriate; amounts owed at termination remain payable, and no refund is due for terminations for cause. Sections 5, 6, 8, 10, and 13 through 18 survive termination.
17. DISPUTE RESOLUTION — ARBITRATION; CLASS-ACTION AND JURY-TRIAL WAIVERS
(a) Binding arbitration. Except as stated below, any dispute, claim, or controversy between you and any Grove Party arising out of or relating to these Terms, the Services, the Facilities, or your relationship with Grove shall be resolved exclusively by final, binding, confidential arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, seated in Dallas County, Texas. The Federal Arbitration Act governs this Section, and the arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement. Either party may bring an individual claim in small claims court in Dallas County if it qualifies, and either party may seek temporary injunctive relief in aid of arbitration or to protect intellectual property.
(b) CLASS-ACTION WAIVER. ALL DISPUTES SHALL BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. This class-action waiver is not severable from the agreement to arbitrate: if it is held unenforceable as to a claim, the agreement to arbitrate is void as to that claim only, and that claim shall proceed in court in Dallas County on an individual basis, subject to the jury-trial waiver below. (c) JURY-TRIAL WAIVER. TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT, YOU AND GROVE EACH KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ALL RIGHT TO TRIAL BY JURY.
(d) Governing law; venue. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Exclusive venue for any matter not subject to arbitration lies in the state or federal courts sitting in Dallas County, Texas, and you consent to personal jurisdiction there. (e) One-year limitation. To the extent permitted by Texas law, any claim arising out of or relating to these Terms or the Services must be commenced within one (1) year after the event giving rise to it or be forever barred; if applicable law mandates a longer minimum limitations period for a claim, that claim must be commenced within the shortest period the law permits. (f) Fees. To the fullest extent permitted by law, the Grove Parties shall recover their reasonable attorneys’ fees and costs incurred in successfully defending or enforcing these Terms. (g) 30-day right to opt out of arbitration. You may opt out of subsections (a) and (b) by delivering written notice — stating your name, contact information, and intent to opt out of arbitration — to admin@grovepickleball.com or to The Grove Pickleball LLC, 2354 Hardwick Street, Dallas, TX 75208, within 30 days after first accepting these Terms. Opting out does not affect any other provision, including the jury-trial waiver, the one-year limitation, or the limitations of liability. If you accepted the Waiver and did not opt out of its arbitration provision, that provision continues to apply to disputes within its scope. (h) Coordinated filings. If twenty-five (25) or more arbitration demands raising similar claims are filed against any Grove Party by or with the assistance of the same or coordinated counsel or organization, the parties agree that, to ensure efficiency, the demands shall be administered in batches of up to 25, with a single set of administrative and filing fees per batch per side, proceeding sequentially before the same or successive arbitrators as the AAA determines; applicable statutes of limitation are tolled for demands awaiting their batch. This subsection is intended to be enforceable independently of subsection (b).
18. GENERAL PROVISIONS
Force majeure. No Grove Party is liable for any failure or delay caused by events beyond its reasonable control, including acts of God, weather, fire, flood, epidemic or pandemic, labor disputes, utility or telecommunications failures, shortages, civil unrest, terrorism, or governmental action. Assignment. You may not assign these Terms or your membership without our prior written consent; we may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets. Notices. We may give notice by email to the address on your account, by text (for transactional matters), by posting at the Facilities, or by posting to our website; notice to us must be in writing to admin@grovepickleball.com or The Grove Pickleball LLC, 2354 Hardwick Street, Dallas, TX 75208. Changes to these Terms. We may update these Terms from time to time by posting the revised version with a new effective date; material changes will be notified by email, at the Facilities, or on our website. Your continued use of the Services after the effective date constitutes acceptance.
Severability; no waiver. If any provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions continue in full force. Our failure to enforce a provision is not a waiver of it. Entire agreement; order of precedence. These Terms, together with the Waiver, the Privacy Policy, the posted rules and code of conduct, and any terms presented at purchase or booking, are the entire agreement between you and Grove regarding the Services and supersede all prior agreements on that subject. In the event of a conflict, the Waiver controls on all matters of assumption of risk, release, indemnity, and injury-related claims; terms presented at purchase control as to that purchase; and these Terms control otherwise. Headings are for convenience only. These Terms may be accepted electronically, and an electronic acceptance is as effective as an original signature.
19. CONTACT US
The Grove Pickleball LLC · Grove Design District LLC
2354 Hardwick Street, Dallas, TX 75208 · 1461 Wycliff Avenue, Dallas, TX
admin@grovepickleball.com · (214) 308-1457 · https://grovepickleball.com
