THE GROVE PICKLEBALL
PRIVACY POLICY

Effective Date: August 5, 2026

1. WHO WE ARE; SCOPE OF THIS POLICY

This Privacy Policy describes how The Grove Pickleball LLC, a Texas limited liability company, and its wholly owned subsidiary Grove Design District LLC, a Texas limited liability company (together, “The Grove Pickleball,” “Grove,” “we,” “us,” or “our”; and, together with each of their present and future parents, subsidiaries, affiliates, owners, members, managers, officers, directors, employees, coaches, instructors, contractors, volunteers, agents, insurers, landlords, and assigns, the “Grove Parties”), collect, use, disclose, and protect personal data when you visit our facilities at 2354 Hardwick Street, Dallas, Texas 75208, or 1461 Wycliff Avenue, Dallas, Texas (the “Facilities”); use our website at https://grovepickleball.com; create an account; make bookings or purchases; participate in classes, clinics, lessons, leagues, tournaments, open play, or events; use our court replay/highlight system; or communicate with us. This Policy applies together with our Terms of Service and our Release, Assumption of Risk, Indemnity, Recording & Communications Consent Agreement (the “Waiver”). Questions or requests: admin@grovepickleball.com · (214) 308-1457 · The Grove Pickleball LLC, 2354 Hardwick Street, Dallas, TX 75208.

2. INFORMATION WE COLLECT

Account and identity data. Name, email address, phone number, date of birth where required, username and password, membership status and type, and, for minors covered by a parent or guardian’s acceptance of the Waiver, the minor’s name and date of birth (collected from the parent or guardian). We also keep records of your electronic acceptance of the Waiver and these consents, including the version accepted and the date, time, and account associated with the acceptance.

Contact and marketing preferences. Email address, mobile number, mailing address if provided, communication preferences, and records of your email and SMS marketing consents and opt-outs.

Payment data. Payments are processed by third-party processors — Stripe, Inc. and Square (Block, Inc.), depending on the purchase (replay recording purchases use Square’s hosted checkout, which may offer Apple Pay or Google Pay). We receive limited payment information (such as the last four digits of your card, card brand, and transaction records); we do not store full payment card numbers on our systems. Each processor’s handling of your payment data is governed by its own privacy policy.

Reservation and activity data. Booking and reservation history, court usage, class, clinic, lesson, league, tournament, and event registrations, attendance and check-in records, purchases at the Facilities (including retail purchases and, if and when alcohol is sold or served, bar purchases), and waiver and consent records. If and when alcohol is sold or served, we may verify that you are of legal drinking age; we record only confirmation of your age status, not copies of your identification, unless reasonably needed for an incident or for legal compliance.

Device and usage data. IP address, browser and device type, operating system, pages viewed, referring pages, dates and times of access, approximate location derived from IP address, and interactions with our website and booking systems, collected via cookies and similar technologies (see Section 9).

Video and audio recordings. We operate (a) security and surveillance cameras throughout the premises, which record for safety, security, loss prevention, and incident review, and (b) the Grove Replay system, whose overhead court cameras record gameplay and the court area. The replay system currently records video only; audio recording may be enabled in the future, and the Waiver includes consent to audio recording where enabled. Recordings may capture your image, movements, gameplay, and (where audio is enabled) voice, and may capture anyone present on or near the courts. See Section 6 for full details.

Replay gallery and delivery data. When you use the replay gallery or purchase a recording, we collect your email address, your marketing opt-in choice, your confirmation that you are 18 or older, the clip or recording requested, court and session details, purchase and refund records, and technical details of the request (including IP address and timestamp). These consent, order, and delivery records are retained as business and legal records even after the underlying footage is deleted.

Biometric identifiers (conditional). We do not currently require biometric identifiers to use the Facilities. To the extent the replay system or any other feature uses facial recognition or other biometric identifiers, Section 7 applies.

Prospect and business-contact data. In connection with corporate events, leagues, memberships, and partnerships, we collect business-contact information about prospective customers and partners (such as name, title, company, business email address, and business phone number) from public sources, professional directories, and licensed data providers. We use this information for business outreach consistent with Section 5 and applicable law, we honor opt-out requests, and we do not sell it.

Communications. Messages, inquiries, and feedback you send to us, and records of our correspondence with you.

3. HOW WE USE INFORMATION

We use personal data to: provide, operate, and improve the Facilities and our services; create and administer accounts and memberships; process bookings, check-ins, payments, and refunds; operate the replay/highlight system, including making clips available for members and participants to view, download, and share; maintain safety and security, prevent fraud and loss, and investigate incidents; send transactional and operational communications (confirmations, receipts, schedule changes, safety notices); send marketing communications by email and, only with your separate express written opt-in, by text message (see Section 5); conduct business outreach to prospective customers and partners about corporate events, leagues, memberships, and partnerships; personalize offerings and understand usage through analytics; use recorded footage and images for advertising, marketing, social media, promotion, training, and archival purposes under the likeness license in the Waiver; enforce our Terms of Service, Waiver, and posted rules; establish, exercise, and defend legal claims; and comply with legal obligations.

4. HOW WE SHARE INFORMATION

We share personal data with: service providers that perform services for us (payment processing via Stripe and Square, booking and scheduling platforms, cloud hosting, storage, and streaming infrastructure for the replay system, email and SMS delivery providers, website hosting, analytics, security, and — if and when gameplayanalysis features launch — AI and video-analysis providers), under obligations to use the data only to provide services to us; other participants, to the limited extent replay clips that include you may be viewed, downloaded, and shared by other participants in the same session; the public, to the extent footage or images are used in marketing materials under the likeness license in the Waiver; professional advisors and insurers (lawyers, accountants, insurers) where reasonably necessary; law enforcement and other parties for legal reasons, where required by law, subpoena, or court order, or where we believe disclosure is reasonably necessary to protect the safety, rights, or property of any person or of Grove; affiliates, meaning between The Grove Pickleball LLC and Grove Design District LLC and any future affiliated entities, consistent with this Policy; and successors, in connection with a merger, acquisition, financing, reorganization, or sale of assets, in which case personal data may be transferred as a business asset. We do not sell personal data, and we do not process personal data for targeted advertising as defined by the Texas Data Privacy and Security Act. If that changes, we will update this Policy and provide any required notices and opt-out mechanisms first.

5. YOUR COMMUNICATIONS CHOICES (EMAIL AND SMS)

Email. You may opt out of marketing emails at any time by using the unsubscribe link included in every marketing email or by emailing admin@grovepickleball.com. This applies equally to marketing emails sent to our customers and to business outreach sent to prospective customers and partners — every marketing email we send identifies The Grove Pickleball, includes our physical address, and contains a functioning unsubscribe mechanism, and we honor opt-outs promptly and maintain a suppression list. Opting out of marketing email does not affect transactional and operational emails (such as booking confirmations, receipts, and replay clip delivery).

Text messages. We send marketing and promotional text messages only to recipients who have expressly opted in through a separate written consent (for example, the SMS checkbox in the Waiver or in your account settings), consistent with the Telephone Consumer Protection Act and Texas Business & Commerce Code Chapters 302 and 305. Consent to marketing texts is never a condition of any purchase, membership, or service. Message frequency varies (approximately 4–8 messages per month), and message and data rates may apply. To stop marketing texts, reply STOP to any message; reply HELP for help; or opt out by any reasonable means, including email to admin@grovepickleball.com. We honor opt-out requests within 10 business days. We may still send non-marketing, transactional texts (such as booking confirmations and safety notices) to the number you provide.

6. VIDEO AND AUDIO RECORDING; SURVEILLANCE; REPLAY SYSTEM

What is recorded and why. Security and surveillance cameras record throughout the premises for safety, security, loss prevention, and incident review. The Grove Replay system records video of gameplay and the court area so that participants can replay their play on courtside screens, review and download clips, purchase session recordings, and share live streams, and so that Grove can retain and use footage for the purposes described in this Policy and the Waiver. The replay system currently records video only; if audio recording is enabled in the future, this Policy and the posted notices will apply to it, and the Waiver already includes your express written consent to audio recording where enabled, given through your electronic acceptance. Copies delivered off-court (emailed clips, downloads, purchased recordings, and live streams) are currently produced without audio. Texas law (Tex. Penal Code § 16.02) permits the recording of communications with the consent of one party; your written consent satisfies and exceeds this standard.

Live streaming. A session participant who starts a recording may create a live spectator link that transmits that court’s video in near-real time over the internet. Anyone who holds the link can watch, from anywhere, until the session ends, and the link stops working when the session ends. Live-stream segments are transient and are deleted at the end of the session.

Where we do not record. We do not place cameras or record video or audio in restrooms, changing areas, or other areas where a person has a reasonable expectation of privacy.

Who can access recordings. Security footage is accessible to authorized Grove personnel and our security vendors, and is shared with law enforcement or insurers where appropriate in connection with incidents or legal claims. Replay footage is accessible through a gallery protected by a rotating facility access code, available to participants in the recorded session, who may view clips, have them delivered by email, and download them (clips and recordings may include other participants in the same session); email delivery and download require confirmation that the requester is 18 or older. Delivery and share links are unlisted, time-limited links — anyone who holds a valid link can view the footage it points to, and recipients of emailed or downloaded footage may retain and further share their copies. Recordings are delivered by email link only. Footage is also accessible to authorized Grove personnel and to our cloud hosting, storage, and streaming infrastructure providers as service providers. The replay system is built and operated by Grove.

Marketing use. Footage and images from the Facilities, including replay clips, may be used by Grove for advertising, marketing, social media, promotion, training, and archival purposes under the perpetual likeness license granted in the Waiver, without further notice, approval, or compensation. Clips, recordings, and streams may carry Grove branding or watermarks.

Analysis and AI features. Grove plans to offer gameplay-analysis features (for example, highlight generation, shot and player tracking, and gameplay statistics) using a combination of tools built by Grove and third-party analysis services. If and when these features launch, footage may be processed by those tools for the disclosed purposes; any use of facial recognition or other biometric identifiers would be governed by Section 7. This Policy will be updated as these features launch.

Retention. Security footage is retained for approximately 30 to 90 days and longer where needed for an incident, investigation, or legal claim. Replay clips, session recordings, and their delivery links are retained for approximately 48 hours and then automatically deleted from our systems; live-stream segments are deleted when the session ends. Footage you download or receive by email persists in your (or the recipient’s) possession after our copies are deleted. Grove may retain selected footage longer for marketing, training, and archival uses under the likeness license, and where needed for an incident, investigation, or legal claim. Consent, order, and delivery records (Section 2) are retained independently of the footage. We have no obligation to retain, recover, or recreate deleted footage.

7. BIOMETRIC IDENTIFIERS (CONDITIONAL DISCLOSURE)

To the extent Grove or the replay system uses facial recognition or otherwise captures a biometric identifier (such as facial geometry) — for example, to tag or organize gameplay footage — Grove will comply with the Texas Capture or Use of Biometric Identifier Act (Tex. Bus. & Com. Code § 503.001) and the Texas Data Privacy and Security Act, as follows: (a) notice and consent — we will inform you before capturing a biometric identifier and capture it only with your consent, which is provided in the Waiver and may be given or refused separately for biometric features where the law requires; (b) purpose limitation — biometric identifiers are used only for the disclosed purposes (such as associating footage with your account) and are not used to make decisions producing legal effects; (c) no sale — we do not sell, lease, or otherwise disclose biometric identifiers for a commercial purpose except as permitted by law with your consent; (d) security — biometric identifiers are stored using reasonable care and at least the same protections we apply to other confidential information; and (e) destruction — biometric identifiers are destroyed within a reasonable time, and no later than the first anniversary of the date the purpose for collecting them ends (for example, when you close your account or withdraw consent).

8. YOUR TEXAS PRIVACY RIGHTS (TDPSA)

If you are a Texas resident, the Texas Data Privacy and Security Act gives you the right to: (a) confirm and access — confirm whether we process your personal data and access that data; (b) correct — correct inaccuracies in your personal data; (c) delete — delete personal data provided by or obtained about you, subject to legal exceptions (for example, data we must retain for legal claims, safety, or compliance); (d) portability — obtain a copy of personal data you provided to us in a portable and readily usable format, where technically feasible; and (e) opt out — opt out of the processing of personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects. As stated in Section 4, we do not sell personal data or engage in targeted advertising or such profiling; if that changes, these opt-outs will be honored.

How to exercise your rights. Submit a request to admin@grovepickleball.com with the subject line “Privacy Rights Request,” or by mail to The Grove Pickleball LLC, Attn: Privacy, 2354 Hardwick Street, Dallas, TX 75208. We will verify your identity using information associated with your account and respond within 45 days, which we may extend by an additional 45 days when reasonably necessary with notice to you. You may make a request free of charge up to twice in a 12-month period. A parent or legal guardian may exercise these rights on behalf of their minor child; other agents may submit requests on your behalf only where the TDPSA provides for it.

Appeals. If we decline to act on your request, you may appeal within a reasonable period by replying to our decision or emailing admin@grovepickleball.com with the subject line “Privacy Appeal.” We will respond to your appeal in writing within 60 days, with the reasons for our decision. If your appeal is denied, you may contact the Texas Attorney General to submit a complaint at https://www.texasattorneygeneral.gov.

9. COOKIES AND TRACKING TECHNOLOGIES

Our website and booking systems use cookies, pixels, and similar technologies to keep you signed in, remember preferences, measure site performance, and understand usage. You can control cookies through your browser settings; disabling cookies may limit site functionality (for example, staying signed in or completing bookings). Our website currently responds to standard cookie controls; where we deploy analytics tools, we configure them for site operation and measurement rather than targeted advertising, consistent with Section 4.

10. DATA SECURITY

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal data, including access controls, encryption in transit for our website and booking systems, vendor due diligence, and retention limits. Payment card data is handled by Stripe under PCI-DSS standards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security; you are responsible for maintaining the confidentiality of your account credentials. If a breach of security affecting your personal data requires notice under Texas law, we will notify you as required.

11. DATA RETENTION

We retain personal data for as long as reasonably necessary for the purposes described in this Policy: account and reservation data for the life of your account and a reasonable period afterward; accepted waivers and consent records for as long as needed to establish and defend legal claims (including, for minors, until a reasonable period after the minor reaches the age of majority plus applicable limitations periods); payment records as required for tax and accounting; video and audio recordings as described in Section 6; and biometric identifiers as described in Section 7. When retention is no longer necessary, we delete or de-identify the data.

12. CHILDREN

Our website and online services are not directed to children under 13, and we do not knowingly collect personal data online from children under 13, consistent with the Children’s Online Privacy Protection Act (COPPA). Minors use the Facilities only under a Waiver accepted by a parent or legal guardian, and accounts may be created only by adults. The only personal data we intentionally collect about minors is limited information (such as name and date of birth) provided by the parent or guardian through the parent’s account or Waiver, plus recordings described in Section 6 to the extent a minor appears on camera at the Facilities. Replay-gallery email delivery, downloads, and recording purchases require confirmation that the requester is 18 or older and are not offered to minors. A parent or legal guardian may review, correct, or request deletion of their child’s data by contacting admin@grovepickleball.com. If we learn we have collected personal data online from a child under 13 without parental consent, we will delete it.

13. THIRD-PARTY WEBSITES AND SERVICES

Our website may link to third-party websites and services (including Stripe and social-media platforms). This Policy does not apply to third-party sites and services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service you use, including Stripe’s privacy policy for payment processing.

14. USERS IN THE EUROPEAN UNION AND UNITED KINGDOM

Our services are operated from and directed to Texas, United States. If you access our website from the European Union or the United Kingdom, note that your personal data is processed in the United States. To the extent the EU or UK General Data Protection Regulation applies to a particular processing activity, our legal bases are performance of a contract (accounts, bookings, payments), legitimate interests (facility safety and security, service improvement, defense of legal claims), consent (marketing communications and, where required, recordings and biometric identifiers), and legal obligation; and you may have rights of access, rectification, erasure, restriction, portability, and objection, and the right to lodge a complaint with your supervisory authority. Requests may be sent to admin@grovepickleball.com.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The revised Policy will be posted at https://grovepickleball.com with a new effective date, and material changes will be notified by email, at the Facilities, or on our website before they take effect. Your continued use of our services after the effective date constitutes acceptance of the revised Policy.

16. CONTACT US

The Grove Pickleball LLC · Grove Design District LLC

2354 Hardwick Street, Dallas, TX 75208 · 1461 Wycliff Avenue, Dallas, TX

admin@grovepickleball.com · (214) 308-1457 · https://grovepickleball.com